Reference

What You Need to Know Before You Play

These terms set out how mp0300 operates, what you agree to when you open an account, and how your rights are protected when you use DANA, OVO or GoPay to fund your wallet.

Account Eligibility TermsDANA, OVO & GoPay Wallet RulesData Handling PolicyUser Rights & RequestsJurisdiction-Dependent Access
mp0300 What You Need to Know Before You Play
HOW WE HANDLE IT

Account Security, Data and Your Rights

We handle your account data with a clear set of practices — no guesswork, no vague promises. Here is how each key area works at mp0300, from the moment you register to the point where you request changes or deletion.

Data Collection and Use

We collect only what is needed to run your account — your registration details, wallet identifiers for DANA, OVO or GoPay, and transaction logs. Nothing more is stored without a clear purpose.

Cookie and Session Handling

Cookies keep your session active on mobile and desktop so you do not need to log back in mid-session. You can manage cookie preferences through your browser settings at any time.

Account Security Practices

Your account is protected by OTP verification at login and again at withdrawal. We recommend you never share your PIN or OTP with anyone, including support staff who will never ask for it.

Data Retention and Deletion

Account and transaction records are retained for the period required by the terms of our payment partners, including DANA, OVO and GoPay. You can request deletion through our support channel once your account is closed.

REACH OUR TEAM

Contact Us on Legal and Policy Matters

Have a question about how these terms apply to your account, or need to request your data? Our Indonesia support team handles legal queries directly. You can reach us through live chat, email or our on-site contact form — and we aim to respond to all legal and policy queries within one business day.

Live Chat Access live chat from your account dashboard. Our Indonesia support team handles account, wallet and legal queries in one place, no transfers needed.
Email Support Send your legal or data request to our support email address shown in your account settings. Responses cover policy, data access and account eligibility questions.
On-Site Contact Form Use the contact form in the Help section of your account. Select the Legal or Privacy category so your query goes straight to the right team.

Common Questions About Our Terms and Policies

These are the questions our Indonesia users ask most often about legal terms, data rights and account policies. If your question is not covered here, reach out through live chat or email and our team will respond directly.

These terms apply to anyone who opens an account and accesses the platform in an eligible region. Access depends on local law — if your region restricts this type of service, the terms do not cover you.

Yes. Send a data access request through live chat or email using the contact details in your account settings. We will provide your stored account and transaction data within the response window stated in our policy.

Each wallet transaction is logged against your account with a timestamp and transaction reference. You can view your transaction history directly in your account dashboard without contacting support.

We notify you at your registered contact before any change takes effect. If you continue using your account after the notice period, that counts as acceptance of the updated terms.

Contact our support team through live chat or the on-site contact form. Select the Legal or Privacy category. We process deletion requests after your account is closed and any pending transactions are settled.

Yes. OTP verification at login and at withdrawal is part of how we keep your account secure. Our terms prohibit sharing login credentials and our support team will never ask for your PIN or OTP.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.